Web-based help desk system for Lifeline IT Solutions
This website contains a database which tracks all the work to be done by Lifeline IT's mobile workforce of IT engineers. The website reduces the need for the engineers to check back with their base office to see what needs doing - it's all there on the web and personalised for them. Also, Lifeline IT's customers can use the website to report problems themselves without having to phone the help desk. This system saves time, tracks efficiency, keeps a record of all work done and puts customers' minds at rest.

Lifeline I.T. Solutions are a fast-growing, dynamic IT support company; accurate and reliable management of our clients' IT problems is critical to our business. Adam's Applications worked closely with us in the development of our Support Tracking System. As well as providing a well-produced application on-time and on-budget, Adam's Applications sought to understand our business and provided very valuable input into the application design. Adam's Applications are highly professional and competent - we are pleased to work with them and recommend them with confidence. - Daniel Mitchell, Lifeline IT Solutions. www.lifelineit.net

Display System and Business Intelligence for Timepieces International's Call Centre
A call-centre based retailer wanted to use the information in its business to improve its profits. The client already had call centre management software and an order fulfillment system, but they were not connected together. By providing a suite of monitoring programs, Adam's Applications bridged the divide between the two systems and allowed the directors to see timely and detailed information on the performance of their business. This information was tailored to the unique way that they run their operations and it allowed decisions to be made with a speed and precision that could not previously have been achieved. This agility, in turn, makes the business more profitable.

Screenplay authoring system - TotallyWrite
The TotallyWrite Development Suite is a Windows product for writing film screenplay structures. Designed by Emmy, WGA, WGC, and BAFTA award nominated writer Jeffrey Alan Schechter and using the methods and principles of the TotallyWrite screenwriting system, it streamlines the story development process from the first glimmer of an idea to a professionally structured, bulletproof story outline. The four-module program is simple, powerful, and above all, truly useful!

"Without question the most professional and excellent consultant I could have hoped to find. He worked long and hard, communicated clearly and was forever and always the consumate professional and gentleman. I am already looking for opportunities for us to work together again." - Jeff Schechter, TotallyWrite. www.totallywrite.com

Web-based accounting system
Dauntless Software produces programs for pilot flight training. Their staff are based globally and so a web-based system was needed for managing timesheets and expenses claims. Adam's Applications developed a tailor-made, private website to allow staff to login and enter the relevant details. When company managers log in to the system it calculates the amount each staff member is owed and provides all the necessary accounting functions.

"Adam's Applications did a superb job for us. The work was professionally done and we were always kept informed about progress." - Adrian Cybriwsky, Dauntless Software. www.dauntless-soft.com